Privacy Policy

D-mannose Ltd Privacy Policy

At D-mannose Ltd, we understand that we have a responsibility to protect and respect your privacy and to look after your personal data.

This Privacy Notice and our Business Terms and Conditions explain what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, D-mannose Ltd may be both data controller and data processor for your personal data under certain circumstances.

Who are we?

D-mannose Ltd are a provider of health products,vitamins,minerals and supplements.

We are a UK Limited Company with our registered office at Unit 2 Low Willington Industrial Estate, Willington, Co Durham, DL150UT

The company number is 6301447and the company is responsible for data protection.

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so.

The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?

We receive information when you complete a form or shopping cart on our website, if you contact us by phone, email, or otherwise in respect of any of our services.

If you provide us with personal data about a third party, you warrant that you have obtained the expressed consent from the third party for the disclosure and use of their personal data.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers, business and company information and trading history. We also retain records of your queries and correspondence, in the event you contact us.

We merely process such data on your behalf, subject to our Terms and Conditions.

What data do we store?

  • Contact details
  • Project details
  • Email
  • Other correspondence
  • Telephone calls for monitoring and confirmation purposes

We do not store any payment information such as bank account details or credit card numbers.

How do we use your data?

We use information about you in the following ways:

  • To process orders that you have submitted to us
  • To provide you with services
  • To comply with any contractual obligations, we may have with you
  • To help us identify you and any projects we are working on or have completed for you
  • To enable us to review, develop and improve our services
  • To provide customer care, including responding to your requests if you contact us with a query
  • To administer accounts, process payments and keep track of billing and payments
  • To detect fraud and to make sure what you have told us is correct
  • To carry out marketing and statistical analysis
  • To notify you about changes to our services
  • To provide you with information about products or services that you request from us or which we feel may interest you based upon the work we have completed for you
  • To inform you of service and price changes

Due to the nature of the services we offer and the relationship that we have with our customers, we will assume that you are still a customer until you tell us that you no longer want to be considered as a customer.

Retention periods

We will keep your personal data for the duration of the period you are a customer of D-mannose Ltd.

Due to the nature of the services we offer and the relationship that we have with our customers, we will assume that you are still a customer until you tell us that you no longer want to be considered as a customer.

If you let us know that you are no longer a customer, we will delete all unnecessary electronic data and destroy all unnecessary hard copy data that we hold.

We shall retain any project data that is required to safeguard our legal liability following the completion of any project.

Who has access to your personal data?

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We may pass your personal data to third parties for the provision of services on our behalf, but we will only ever share information about you that is necessary to provide the service. For example, if we need to use a provider of specialist equipment or services as part of the work that we are doing for you.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings.

We may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of D-mannose Ltd, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten.

There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

Keeping customers up to date is part of our service and we consider updating to include making you aware of new solutions to topical issues. The solution may be a new or improved service. You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, please let us know at any time at

You have the right to ask to see the data we store and process that relates to you and we would be happy to provide that information upon request.

Where we store your personal data

All information you provide to us is stored on our secure cloud-based servers.

Email is held on the storage provided by our hosting service providers.

Project documents including photographs are stored on our local backups in house system.

Please refer to the information published by these companies in relation to encryption and security. We are comfortable that they provide a very secure storage solution.

Our IT equipment and servers are protected by the highest grade of firewall and antivirus software available.

Email and project documents are backed-up regularly onto an external hard drive / server / cloud backups and this is kept in a remote, secure location.


D-mannose Ltd uses Google Analytics in order to analyze the usage of the website. Google Analytics makes use of cookies in order to generate a statistical data of page views on the website and stores it in the user’s computer. Ultimately, a report is constructed on the basis of the statistical data obtained. All this information is preserved by Google. Google keeps a note of the conduct of the user across the web-space. Some browsers allow first party cookies. Third party cookies can be rejected by all the browsers.

Cookie Policy

A cookie is basically an information carrier which is bartered between a web browser and a web server. This information is usually stored at a particular location in the browser and is then relayed back to the host server. This process occurs only when the browser places a request for a particular page to open and the right to open that page is only available to the server. Thus, the web server upon receiving the request tracks down the location of the web browser.

There are basically two types of cookies which are usually used in a website.

  • Session cookies -These are used to keep a note of the geographical location of the browser from where the user is accessing the website. Session cookies are always temporary and are erased from the memory of the system as soon as the browser is shut down.
  • Persistent cookies - These cookies are used by the website in order to recognize the web browser which is navigating. The right of persistent cookies is in the hands of the user and are stored at a particular location in the system. The user is supposed to delete these cookies.

Contact us

Please e-mail any questions or comments you have about privacy to us at